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» How do I determine my size?
» How do I find my appropriate size after making my selection?
» Do you accept orders over the phone?
» What are your store hours?
» How long will it take for my order to arrive after making my purchase?
» What if the item I order isn't in stock?
» What if my package is lost or damaged during shipment?
» What is your return policy?
» Can I track my shipments online?
» What is your Low Price Guarantee?
» Do you have a physical store location?
» What is your layaway policy?
» Do you ship to international destinations?
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| How do I determine my size? | | BUST - Measure around the fullest part of your bust section. (Without wearing a padded bra)
WAIST - Measure around your natural waistline making certain you keep the measuring tape snug, but not extremely tight.
HIPS - Measure around the fullest part of your hips. This is approximately 8" below your waistline for Misses Sizes, or 7" for Petite Sizes. | | How do I find my appropriate size after making my selection? | | Reference the size chart for each manufacturer. The size charts are located at the bottom of every page under our Customer Service category.
Find the size that corresponds to your measurements and make your selection from the drop-down menu in each product description.
(Hint ) If your size is in-between - we recommend choosing the larger size.
Record Your Sizes and reference them when making your selections. | | Do you accept orders over the phone? | | Yes. If you feel uncomfortable placing your order online we will be more than happy to accept your order over the phone. You will still receive the same online benefits such as order status, online tracking and payment confirmation. | | What are your store hours? | | Our physical store location hours are:
Monday-Wednesday 10-6
Thursday 10-8
Friday-Saturday 10-6
Sunday 12-5
Our Internet Store is open 24 hours/7 days a week. If we are unavailable to answer your call please leave a message or send us an e-mail. We monitor our site throughout the day and promptly respond to all inquires. | | How long will it take for my order to arrive after making my purchase? | | All (in-stock items) will ship either the same day, or next business day via USPS Priority Mail, or UPS Service.
All (not in-stock items) will be ordered from the manufacturer. It generally takes approximately 3-5 business days for us to receive your merchandise from the factory and then we will immediately ship to you. Total time is approximately 7-10 business days for you to receive your order.
In the event that your merchandise is not available, we will immediately contact you via phone and/or e-mail. We encourage our customers to provide accurate wear dates and contact information at checkout. This will enable us to assist quickly with your order. | | What if the item I order isn't in stock? | | If the item you order isn't in our store stock, we will contact the manufacturer direct in attempt to special order the gown. If the gown is in stock at the manufacturer and we can assure ourselves we can deliver it to you by your wear date we will proceed with the order. In instances where the item is not available we will promptly contact you and offer an exhange for a similar product and/or process an immediate refund. | | What if my package is lost or damaged during shipment? | | If your package is lost or damaged during shipment we ask that you immediately contact us via phone. We will research the shipment with our carrier and immediately issue you a replacement. | | What is your return policy? | | By purchasing merchandise on our web site (www.onlineformals.com), or physical store location (All The Rage, 1556 Laskin Road, Virginia Beach, VA 23451) it is understood that we do not accept returns, issue exchanges or offer store credits.
Should you have any questions regarding our return policies please e-mail us by Clicking Here
prior to making your purchase.
All Sales are Final. | | Can I track my shipments online? | | We forward via e-mail all package tracking information that is provided to us by the shipping carrier. | | What is your Low Price Guarantee? | | Should you find a lower price on the exact same item we carry in our online store - we will meet the price plus discount 1%. This applies only to in stock, non-sale, non-clearance merchandise from an authorized retailer.
The price must be verifiable by providing us with the URL of the exact same item being offered at a lower cost.
The Internet site must also have the companies full contact information clearly posted to include: Company Name, Address and Phone Number. There have been several reports of bogus/scam sites. Onlineformals.com by All The Rage is an Authorized verifiable retailer for each line we carry.
This offer doesn't include previous purchased merchandise and is not valid in our physical store location. | | Do you have a physical store location? | | Yes. Our store is located at 1556 Laskin Road in Virginia Beach, VA | | What is your layaway policy? | | If you would like to place an item on layaway we require an initial 50% deposit at the time of order. The remaining balance will be due at the time of shipment.
Layaway items will be stored for a period of no more than 90 days. Should you fail to make final payment during that time your deposit will be forfeited. | | Do you ship to international destinations? | | Yes, we ship worldwide via the United States Postal Service. We offer two shipping options. Global Priority Mail (appproximately 7-10 business days) for $40.00 and Global Express Mail (approximately 5-7 business day) for $50.00. Your shipping charge includes delivery only. Some international countries may charge a customs fee or duty tax. These are fees not charged by us, but rather your countries customs office. Should you have any questions regarding potential customs fees please contact your local customs office, or postal service. |
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