Your satisfaction is important to us.
Onlineformals offers store credits on purchases (valid for a 1-year period) with the exception of the following items which are NOT returnable:
-Items Marked "Final Sale"
-Items purchased using a store credit from a previous return
We do not offer refunds and the conditions below must be met to process your return request:
You must e-mail us at firstname.lastname@example.org within 5 days of receiving your item(s) and request a Return Authorization number. The subject must read RA Request. You must state the reason for your return in the message.
Your request will be reviewed and, if valid, you will be issued a Return Authorization number.
The merchandise must be mailed back within 3 days of receiving your Return Authorization number.
*Please write your RA number on the outside of the box.
Merchandise must be mailed to:
2308 Pierce Lane
Virginia Beach, VA 23453
The merchandise must be sent back in the original packaging with all tags, hangers and receipts enclosed.
It is strongly suggested that you use UPS or Federal Express and ship your parcel fully insured. The United States Postal Service (Post Office) doesn't provide a point to point tracking service and is not recommended. *We are not responsible for any loss or damage of your returned shipment.
Upon receipt we will carefully inspect the merchandise for signs of wear to include: tears, snags, stains and odors. If the merchandise is damaged in any way it will be sent back at the buyers expense and we will not be able to provide store credit.
If the merchandise is received in new condition (as when shipped) we will provide a store credit for the amount of the item being returned less a $35.00 return fee. This fee covers our shipping costs associated with your new gown. If you need a more expedited method of shipment, please contact us for an express shipping price quote.
Store credits are valid for a period of one year from your original date of purchase. We will provide your store credit code via email.
To redeem your store credit simply use the code at checkout when purchasing your new item.
Items purchased using a store credit are not returnable, meaning that once you receive your replacement item(s), it cannot be returned.
Any items sent back without a RA number will be sent back at the buyers expense.
Please call us at 888-280-4179 or e-mail us at email@example.com with any questions regarding our return policy.