Your satisfaction is important to us. Please follow the instructions noted below to quickly process your request.
Exchanges/Store Credits
Exchanges will be honored within 3 days if the conditions below are met:
You must e-mail us at returns@onlineformals.com within 3 days of receiving your item(s) and request an Exchange Authorization number. The subject must read EAN Request. You must state the reason for your request in the message.
Your request will be reviewed and - if valid- you will be issued an Exchange Authorization Number.
After receiving your Exchange Authorization number you must mail the merchandise back within 3 days. *Please write your EAN number on the outside of the box.
Merchandise should be mailed to:
Onlineformals, Inc.
2308 Pierce Lane
Virginia Beach, VA 23453
The merchandise must be sent back in the original packaging with all tags, hangers and receipts enclosed. *We are not responsible for any loss or damage for your return shipment.
It is strongly suggested that you use UPS or Federal Express and ship your parcel fully insured. The United States Postal Service (Post Office) doesn't provide a point to point tracking service and it not recommended.
Upon receipt we will carefully inspect the merchandise for signs of wear to include: tears, snags, stains and odors. If the merchandise is damaged in any way it will be sent back at the buyers expense.
If the merchandise is received in new condition (as when shipped) we will honor an exchange and/or issue a store credit minus shipping fees.
Store credits are valid for a period of one year from your original date of purchase. Your invoice number will serve as your voucher to redeem the credit.
Any items sent back without and Exchange Authorization Number will be sent back at the buyers expense.
The following items do not apply to this policy and are non- returnable: Bridal Gowns, Clearance Items, Shoes, Jewelry and Undergarments.
This policy is valid for only ONE Exchange/Store Credit.
-There is a $35.00 Exchange/Shipping Fee that will be charged when we process your exchange. This fee covers our shipping fees of your new gown from the manufacturer to our store and shipping from our store to your destination. If you need a more expedited method of shipment please contact our office for an express shipping price quote.
Returns
Merchandise is non-returnable.
Cancellations
Once an order has been placed it may not be cancelled.
Shipping Policies
All in-stock merchandise will ship within 1-2 business days. Merchandise that is not in stock will be special ordered from the factory. Once received it will ship out to the customer within 1-2 business days. We are aware of customer wear dates and ask that you provide the exact wear date in your order. This information enables us to determine whether or not we can get the merchandise and deliver it to you by your specified timeframe.
Privacy Policy
Your privacy is important to us. Under no circumstances will onlineformals.com, its employees, affiliates or subsidiaries share your personal information with any third parties for the purposes of marketing or solicitation. Your personal information will be held in the strictest of confidence and only used to process your online transaction that you place through the use of our site.
